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Regulatory Review / JPA Compliance Testing

The BIG ONE. 

The Act you MUST know and adhere to as if your very life depended on it.

Basics skills to get you started: the file, your phone, your computer.

The importance of knowing the regulations affecting your work.

Review and Testing of  skip skills and regulatory requirements.

The CFPB / Complaints

They happen. And the CFPB and our Clients wants us to keep track of when we have a consumer complaint.

They happen. And the CFPB and our Clients wants us to keep track of when we have a consumer complaint.

No disclosure of the presence of debt AND taking special care with personal identifying info.

CFPB review and addition to the FDCPA effective

November 30, 2021

FTC and the ECOA

What you didn't even know you wanted to know about the ECOA.