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Regulatory Review / JPA Compliance Testing

The BIG ONE. 

The Act you MUST know and adhere to as if your very life depended on it.

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Basics skills to get you started: the file, your phone, your computer.

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The importance of knowing the regulations affecting your work.

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Review and Testing of  skip skills and regulatory requirements.

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The CFPB / Complaints

​They happen. And the CFPB and our Clients wants us to keep track of when we have a consumer complaint.

​They happen. And the CFPB and our Clients wants us to keep track of when we have a consumer complaint.

No disclosure of the presence of debt AND taking special care with personal identifying info.

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CFPB review and addition to the FDCPA effective

November 30, 2021

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FTC and the ECOA

​What you didn't even know you wanted to know about the ECOA.

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